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The County Government of Mombasa through the Department of Trade, Tourism & Investment launched the HUDUMA KWANZA platform that provides its business community and citizens with a unique opportunity to interact, suggest and raise concerns on various services via USSD short code (*451#) or the web (www.huduma.mombasa.go.ke).
Among services offered via HUDUMA KWANZA include Single Business Permit, Construction Permit, Outdoor Advertising, Medical & Public Health Services, Fire & Rescue Services and General Enquiries.
This is an enquiry-based system with the sole aim improving the quality of Government to Business service delivery.
The Mama Ngina Drive Waterfront Project officially started after the Ground Breaking Ceremony by H.E. President Uhuru Kenyatta. The Project is a joint venture between the National Government and the County Government of Mombasa.
The regeneration project is set to transform the famous beach drive into an international standard tourist spot with recreational seafront landscapes and facilities. These will include leisure facilities, eateries, relaxation gardens, an amphitheater, leisure walks, souvenir booths, entertainment areas as well as cultural and historical exhibition sites.
The site comes at a time when the country is enjoying a record breaking tourists’ arrival, hitting the 2 million mark targeted in 2018. It is expected to be complete within six months.
H.E. The Governor of Mombasa, Hassan Ali Joho hosted several leaders at the event, including the former Prime Minister, Raila Odinga, The Governor of Nairobi, Mike Sonko and Tourism Cabinet Secretary, Najib Balala.
Once completed, the project is expected to boost investment and employment opportunities for the citizens of Mombasa, especially the youth. It will positively change the outlook of the City of Mombasa, adding to the brilliant city beautification program and the new striking Egyptian blue and white building colours!
H.E. The Governor, Hassan Ali Joho has offered to support the Technical University of Mombasa to achieve quality education. He was the Chief Guest during the 6th Graduation Ceremony of the university.
Over 2,100 students graduated in the university which has a rich history that stretches back 67 years ago. It was awarded a university charter in 2013.
The Vice Chancellor of the university, Laila Abubakar said that the School of Medicine is almost complete. It will start enrolling students starting from next year. The Governor hailed the university’s plan to produce home grown doctors and medical personnel.
The School of Medicine is a TUM project supported by the Governments of Belgium, Egypt and Mombasa.
MSF Switzerland, the Mombasa County Public Service Board and the Department of Health Services signed a Memorandum of Understanding (MoU) for recruitment procedure of medical and paramedical staff in the Likoni SRH Project. The aim is to streamline deployment of staff in the Mrima Sub-County Hospital.
The areas of understanding include:
Identification of Human Resource needs and advertising
Shortlisting of candidates
Selection of candidates
The MoU was signed by the MSFCH Project Coordinator, The Chief Executive Officer of the Mombasa County Public Service Board, Faruk Jeizan and the Chief Officer of the Department of Health Services, Dr. Khadijah Shikely.
Safaricom Investment Cooperative made a presentation at the Mombasa County Public Service Board. The cooperative deals with sales of land in various parts of the country. They also sell houses targeting mostly the middle income members of the society.
The cooperative also trade cooperative shares to members, who can either be staff of Safaricom Company, former staff, or other members of the society who are approved by the cooperative executive.
They said on offer at the moment near Mombasa are sub-divided one eighth plots at Mtongwe, Mariakani and Kanamai.
Similar presentations will be made in other departments in the days to come.
The long awaited Service Charter Finalization workshop was held with the collaboration of the County Government of Mombasa and GIZ.
The workshop incorporated ideas from all the County Departments, including the Public Service Board.
Service Charter values incorporated:
To enhance fair trade practices and clients’ confidence
To improve client understanding of what to expect from the County Govt in terms of its services and relations with clients, thereby reducing the likelihood of misunderstandings and complaints.
To recognize, promote, and protect Clients’ rights.
To provide clients with an understanding of County Govt service standards.
To inform clients of complaint channels when any dissatisfaction has occurred against the agreed service
To ensure clients are aware of how a complaint or an enquiry can be made, and in what format they can expect to receive a response.
Public Service Board is in the process of fully developing a complaints handling mechanism. The Citizen Service Charters convey the County Government’s commitment to the citizens about quality service delivery.
Basis for engagement between county govt and citizens
Provide easy understanding and explanations for services provided.
Some benefits expected from Citizen Service Charters:
Professionalize of services
Service Charter aims:
To clarify the rights and obligations of our customers as well as ours;
To acknowledge and reward excellent performance;
To professionalize and encourage excellence in our service delivery;
To enhance performance;
To strengthen processes and initiatives that prevent and combat corruption;
To facilitate social dialogue between the Board and its partners, customers and clients;
To support Mombasa County Departments in their developmental efforts;
To ensure an effective, efficient and responsive public service delivery.
All these efforts are taken to enhance quality service delivery to the citizenry of Mombasa.