Public Service Week Champions
The Public Service Board was honoured with a Championship Trophy for being the best Department in Complaints Management during the Public Service Week. The event was held at the famous Tononoka Grounds in Mombasa. All the County Departments Participated in the event.
The Deputy Governor, Dr. William Kingi represented H.E. The Governor as the Guest of Honour.
Residents from across the six Sub-Counties flocked the event to be enlightened about the Services the County Government offers.
Customer Service Week
The Mombasa County Public Service Board has just concluded commemorating this year’s Customer Service Week together with the world.
This event started on 7th until 11th October 2019. The theme was “The Magic of Service”.
In line with the Mandate of the Board in informing the Public and the County Government itself about governance of public service as stipulated in CGA Section 59 (4) (a)(h) and (i), there are basically five core goals of Customer Service Week, thus to:
- Boost morale, motivation, and teamwork.
- Reward frontline officers and reps for the important work they do all year long.
- Raise staff awareness of the importance of everyday customer service.
- Thank other departments for their support.
- Remind customers of your commitment to customer satisfaction.
Among the highlights of the week were staff motivational exercises to boost morale where awards were given for various titles, including:
- Most Valuable Personality
- Quality Services rendered
- Best dressed personality
There were special sessions where Board Directors made presentations to invited guests, who included:
- County Government Directors
- Labour Unions
- National luminaries
- Opinion leaders and Champions
- Residents of Mombasa
- Academia, etc
The Guest of honour during the Grand Finale of the event was the CECM for Finance & Economic Planning, Mariam Mbaruk
Indeed, it was a time to strengthen our certitude for building a great county.
I would like to take this opportunity to express our appreciation for all those who turned up for the event and for all those who supported us to make it a success.
President Opens Mombasa International Show
Highlights include launch of County Online Complaints System
His Excellency President Uhuru Kenyatta officially opened the Mombasa International Show. This year’s show has over 190 exhibitors, some of whom are from Uganda, Tanzania, China, Ukraine and Zanzibar.
The president urged the youth to participate in agricultural activities. He assured the country that the government has put in place measures to enhance food security.
His Excellency, the Mombasa County Governor, Hassan Ali Joho, the Cabinet Secretary for Tourism, Najib Balala and Kajiado Governor Joseph Ole Lenku were present.
During the occasion, the president officially launched the Mombasa County Online Complaints System. The Mombasa County Public Service Board CEO and Secretary, Jeizan Faruk informed him that Mombasa County is the only county with an online complaint system. The County’s Ombudsman, Khadija Yusuf explained how the complaint handling system and grievance mechanism works.
Governor offers to support Technical University of Mombasa
H.E. The Governor, Hassan Ali Joho has offered to support the Technical University of Mombasa to achieve quality education. He was the Chief Guest during the 6th Graduation Ceremony of the university.
Over 2,100 students graduated in the university which has a rich history that stretches back 67 years ago. It was awarded a university charter in 2013.
The Vice Chancellor of the university, Laila Abubakar said that the School of Medicine is almost complete. It will start enrolling students starting from next year. The Governor hailed the university’s plan to produce home grown doctors and medical personnel.
The School of Medicine is a TUM project supported by the Governments of Belgium, Egypt and Mombasa.
County signs MoU with MSF Switzerland
MSF Switzerland, the Mombasa County Public Service Board and the Department of Health Services signed a Memorandum of Understanding (MoU) for recruitment procedure of medical and paramedical staff in the Likoni SRH Project. The aim is to streamline deployment of staff in the Mrima Sub-County Hospital.
The areas of understanding include:
- Identification of Human Resource needs and advertising
- Shortlisting of candidates
- Interview process
- Selection of candidates
The MoU was signed by the MSFCH Project Coordinator, The Chief Executive Officer of the Mombasa County Public Service Board, Faruk Jeizan and the Chief Officer of the Department of Health Services, Dr. Khadijah Shikely.
SKAL Conference lights up the City
The intercontinentally hyped SKAL International Congress Mombasa started in high gear as guests were treated to a grand Dinner at the celebrated Fort Jesus. This is the second time the Congress is being held in Africa. South African, Lavonne Wittman was selected as the new President of SKAL.
Dubbed: Congress at the Beach, the 79th edition of SKAL is promising to light up the City of Mombasa far beyond the days of the congress. In total 38 nations participated. National flags from these countries were flown at the venue of the international event.
Projections reveal that Kenya expects to receive at least 2.5 million tourists per year as from 2020. Last year, the country received 1.45 million tourists. This is the highest record so far. The country earned Ksh 120 billion (US$1.2 billion) from tourism last year.
World Travel and Tourism Council reports that Kenya’s tourism industry contributes 15.3 per cent of total exports while also contributing 8.9 per cent of total employment in the country.
It is worth noting that direct flights from Amsterdam and Brussels will start in a week. This is an addition to the much celebrated start of direct flights from Kenya to New York in the month of October.
Devolution Sensitization Week
The County Government of Mombasa held the 2nd Devolution Sensitization Week from 25th to 27th September at the famous Makadara Grounds. The objective of the three days’ event was to create a platform for the County to inform the public the achievements of devolution since inception.
The event was officially opened by H.E. The Governor of Mombasa, Hassan Ali Joho. He reminded thousands of participants at the event as well as the citizens of the county and the country at large, about the fruits of devolution.
“Everyone can see the difference,” he said, “between devolved governance and centralization…. we are now able to decide our destiny.”
All the Eleven County Departments, including the County Assembly and the County Public Service Board showcased their contribution to the success of the county.
Wananchi turned up in large numbers and were thrilled by the words of the Governor as well as his promise for the future. They came, saw, admired and went back home contented with the services of County 001.
Visit by Tana River County Board Members
The Board was pleased to receive two members of the Tana River County Public Service Board on a bench-marking visit. They were Alii Abass Alii and Rehana Gobu. They were warmly received by Mombasa County Public Service Board Member, Roselyn Randu, the CEO Jeizan Farouk as well as members of the Secretariat, who included Halima Tsala, Ali Shariff, Theophil Kipoma and Jamal Ali.
ISO LEAD AUDITOR TRAINING
The Board’s CEO, Jeizan Faruk and the Head of PR & Communications, Theophil Kipoma, took part in an upgraded ISO – IRCA 9001 Lead Auditors Training in January and February 2018. Some of the organizations that took part in the training include Mombasa County Public Service Board, MP Shah Hospital Nairobi, BIDCO Africa, Imprint Uganda among others. The Training was organized by Bureau Veritas.
ISO 9001 contains eight key principles of quality management which form the fundamental characteristics of quality management:
- Customer focus
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
CIDP Public Participation Exercise
The County Government of Mombasa conducted a public participation exercise towards formulating the 2nd County Integrated Development Plan. The exercise was comprehensively done in all the county’s six wards. All the CECMs, Chief Officers, a large part of Directors and a broad section section of senior officers participated in the exercise. The Board was part of the County team that took part in the exercise. It was interactive, interesting and fruitful. Some of the scenarios captured during the exercise:
Swearing -in of County Executive Committee Members 2017
The Governor’s diligently selected team of County Executive Committee Members has now been sworn-in and is ready to go!
The Board’s Mombasa Show Stand Receives Applause
The Mombasa International Show (MIS) was established in 1903. In 2002, it was elevated to an International status for the purpose of attracting investors and bringing the agriculture, trade and tourism sectors together to show case their success and development plans. The Mombasa County Public Service Board first participated in the show last year. It was a huge success, with thousands of participants visiting the stand and benefiting from news, information, advice and professional counsel from both the Board Members and Board Secretariat. It was an opportune time for the Board to meet its stakeholders face to face in trues spirit of participation as accentuated in devolution.
Cabinet Secretary for Public Service, Youth and Gender, officially opened the MIS on behalf of the President. Being the host county, the Cabinet Secretary had a chance of visiting the County Government Stand. The Deputy Governor, Hon Prof William Kingi represented the Governor of Mombasa, H.E. Hassan Ali Joho as the Host.
The Public Service Board was a show of team spirit, determination and dedication to service. Both the Board Members and Secretariat Staff collaborated in making the stand a huge success.
The MIS was proof that the County of Mombasa is moving ahead in its endeavor to fulfill the dream of devolution.