Devolution Sensitization Week

The County Government of Mombasa held the 2nd Devolution Sensitization Week from 25th to 27th September at the famous Makadara Grounds. The objective of the three days’ event was to create a platform for the County to inform the public the achievements of devolution since inception.

The event was officially opened by H.E. The Governor of Mombasa, Hassan Ali Joho. He reminded thousands of participants at the event as well as the citizens of the county and the country at large, about the fruits of devolution.

“Everyone can see the difference,” he said, “between devolved governance and centralization…. we are now able to decide our destiny.”

All the Eleven County Departments, including the County Assembly and the County Public Service Board showcased their contribution to the success of the county. Wananchi turned up in large numbers and were thrilled by the words of the Governor as well as his promise for the future. They came, saw, admired and went back home contented with the services of County 001.

H.E. The Governor with Gold Medalist Erick Maugo Shikuku

Customer Feedback

Basing on the fact that customer’s needs and expectations evolve with time, seeking out their opinions from time to time is crucial for the efficient running of any institution. Their insights help you understand them and their needs more profoundly.

In an effort to find out what our stakeholders actually think about our activities in the Mombasa International Show, we issued out questionnaires that they filled after visiting our stand. The exercise was a success with our customers willing to cooperate. They shared their feelings and concerns and benefitted from the news, information and advice provided.

The data collected will help us ensure that our end products will actually meet their expectations, solve their problems and fulfil their needs hence creating stronger relations with them. It will also provide us a clearer insight of what is working well and what can be done to make their experience better.

Listening to your customer’s voice and searching for their opinions also helps in developing future strategies that will address their ever changing needs and expectations. Moreover, interacting with them communicates that their feelings and opinions are important hence helping in maintaining their loyalty.

This article was written by Fadya Ali Ahmed, a final year student of PR & Marketing in Masinde Muliro University of Science & Technology (MMUST), on Attachment at the PR & Communication Office, Mombasa County Public Service Board.

The County Government of Mombasa in The Mombasa International Show

The Cabinet Secretary for Agriculture, Livestock, Fisheries and Irrigation Hon. Mwangi Kiunjuri

The Mombasa International Show (MIS) this year was held from 29th August to 2nd September. The County Government of Mombasa experienced a huge success receiving seven trophies including the Best County Stand and the 2nd Best Government and Ministries Stand. This success was achieved through determination and cooperation between the County departments. Thousands of people visited the County Government Stand which comprised of displays from the County’s ten departments thus benefiting from news, information and advice.

The Cabinet Secretary for Agriculture, Livestock, Fisheries and Irrigation Hon. Mwangi Kiunjuri officially opened the MIS on behalf of His Excellency the President.His Excellency the Governor of Mombasa, Hassan Ali Joho was represented by Deputy Governor Dr. William Kingi. 

Deputy Governor, Dr. William Kingi with Board CEO Jeizan Faruk

The Mombasa County Public Service Board interacted with its customers explaining to them the role and mandate of the Board as well as the values and principles as embedded in Article 232 of the Constitution of the Republic.

The Board took the opportunity to advertise ongoing vacancies and also encouraging the public to be on the lookout for advertised position and make applications in an effort to benefit from opportunities in the County. The public also benefited from the various flyers issued to them, the posters displayed and were also informed on the complaints management system recently adopted by the Board.

Governor of Lamu H.E. Fahim Yassin Twaha with Barbara Aaron

In line with this year’s theme “Promoting Innovation and Technology in Agriculture and Trade” the Department of Environment, Waste Management and Energy showcased the value of recycling our waste in different innovative ways. Starting with the unique set-up of their stand, the place attracted crowds who learned how waste material can be converted to good profitable use, as the members of the department proudly say it “Taka ni Mali.”

The Department of Agriculture, Livestock, Fisheries and Cooperatives also attracted scores of people with their striking displays on value addition and modern technologies in crop management, livestock production and the blue economy. The County was awarded trophies for the most striking displays and the best stand in agro-processing.

Great winners!

The Department of Water, Sanitation and Natural Resources had a chance to showcase completed and ongoing projects meant to expand the water networks and improve water accessibility. On the long-term plans, the County Government is on the final stages of the construction of a water desalination plant in south and north mainland to provide fresh water for the county residents.

Thanks to devolution, Department of Health showcased the major transformation of the County Provincial General Hospital (CPGH) where complex medical operation procedures are being carried out by highly qualified and professional medical personnel. The public also got a chance to view the modern equipment in the renal unit for dialysis procedures and understand how it works. The department also provided free malaria testing and issued brochures on prevention of Tuberculosis.

In an effort to reduce corruption and ensure the growth of revenue in the county, the Department of Trade, Tourism and Investments presented the County trade portal where all the information relating to trade licensing processes and investment opportunities is readily available especially to the international investors. This equips the public with the ability to make informed decisions on their investments. The department also showcased various weights and measuring equipment.

Board’s CEO Jeizan Faruk

The Department of Transport, Infrastructure and Public works presented a number of their projects already completed and others in progress in developing the County’s infrastructure. One of the major projects is the construction of modern state-of-the art stadia in the County. Others include the construction of roads, pavements, drainage systems and the installation of street and traffic lights as well as enforcing by-laws such as keeping the city tidy through buildings paint maintenance. Visitors to Mombasa are pleased by the White and Blue colours that are the standard paints for city buildings.

In an effort to improve the quality of lives of the public, the Department of Lands, Planning and Housing presented the grand master plan for Mombasa, or Vision 2035, which highlights areas of opportunities and areas of improvement in terms of infrastructure and urban development. One of their major projects include the ongoing construction of affordable apartments in Mombasa County.

The Department of Finance and Economic Planning presented the e-lands system, a program to implement e-government service in upgrading the quality of public service delivery. The new e-parking system was also presented with explanations on how to use it.

VIP Guests were introduced to a short thrilling game of golf organized by the Department of Youth, Gender and Sports. The department gave an opportunity for women and youth who have benefitted from the Revolving Fund to showcase their business successes while at the same time sold their products to the members of the public. Products sold included spices, oils, liquid soaps, beaded ornaments and artifacts.

The Department of Education, ICT & Mombasa Vision (MV) 2035 explained to the show-goers their projects, which include the disbursing of scholarships and bursaries to needy students, school milk program and the construction of 8 brand new ultra-modern ECD centers across the sub counties. The youths who are benefitting from tertiary education meant for the needy students also presented the various skills learnt such as baking.

Amriya Issa, Khadija Yusuf, The writer – Fadya Ali and Theophil Kipoma (PR & Communication)

The Department of Devolution and Public Service Administration was present at the County stand showcasing the achievements of devolution. They also showcased how the management of human resource in the county as well as the various functions tasked to the Inspectorate Unit.

CECM for Devolution and Public Administration Dr. Seth Odongo with the Chief Officer for the Dept of Devolution and Public Administration

The MIS was a great opportunity for the County Government of Mombasa to interact with its customers and provide a clear understanding to them about the various departments and their roles. The departments were also able to respond to their concerns clearing all the confusion and misunderstandings to maintain the favorable relationship between them. The huge success of the County is a promise to the members of the public that through its continued determination and spirit of team work the quality of their lives will gradually improve.

This article was written by Fadya Ali Ahmed, a final year student of PR & Marketing in Masinde Muliro University of Science & Technology (MMUST), on Attachment at the PR & Communication Office, Mombasa County Public Service Board.

Mombasa International Show was a huge success

Some of the trophies the County Government of Mombasa won

The County Government of Mombasa won seven trophies in the just concluded Mombasa International show. This is a major achievement, especially considering that the County is soon going to be hosting a major International Conferences, SKAL,  in October.

The County was crowned the Best County Stand and took the Best Agro-Processing Plant Award as well as the Best Striking Display Award. The County Stand was also honored as the 2nd Best Government and Ministries Stand. Fantastic performance.