The Ombudsman

The Ombudsman, Khadija Yusuf

The Mombasa County Government Ombudsman is an integrity agency within the Public Service Board that keeps County Departments and arms accountable.

Our vision and aim

Through our work, we will improve the standard of accountability, integrity, fairness and service delivery to the residents and citizens of Mombasa County.

We want to see fair, accountable and responsive administrative practice and service delivery in Mombasa County. In our own organization and those we oversight, we work to promote:

  • Good conduct
  • Fair decision making
  • The protection of rights
  • The provision of quality services



Alternatively, you can download the physical form below, fill it and deliver it to the Public Service Board offices, or send it through our email.

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Hali kadhalika, unaweza kupakua fomu ya malalamishi hapa chini, ijaze, kisha ilete katika ofisi za Public Service Board, ama itume kupitia barua pepe.

Ukurasa wa kwanza:

Ukurasa wa pili:

Our mandate

  1. Maladministration

Maladministration is the proper province of any Ombudsman. At the county level, it includes service failure, delay, inaction, inefficiency, ineptitude, discourtesy and unresponsiveness.

  1. Administrative Injustices

The office is mandated under section 59(4) (f) of the County Governments Act to inquire into allegations of administrative injustice, which includes an act, or decision carried out in the Public Service or a failure to act when necessary. The constitutional requirement of fair administrative action includes expeditious, efficient, procedurally fair action, and an entitlement to written reasons for such action. The office steps in to ensure compliance by public officers.

  1. Misconduct and Integrity Issues

The office investigates improper conduct, abuse of power and misbehavior in the public service. Thus, the office has a complimentary mandate under Section 59(4)(a), (b), (c) and (e) to ensure compliance with the integrity requirements in the law by public Officers.

  1. Advisory Opinions and Recommendations

The Commission provides advisory opinions or proposals on improvement of public administration and makes recommendations on legal, policy or administrative measures to address the specific concerns. This may be published or confidential, and covers offices and processes in the various County Departments.

  1. Capacity Development of Public Officers

The office, in conjunction with the Commission on Administrative Justice, develops capacity of County government officials in on effective methods of handling complaints in- house. Additionally, the office assists departments to set up complaints handling facilities.

  1. Performance Contracting

Resolution of public complaints is an indicator in performance contracting. Departments are required to submit quarterly reports detailing complaints received and action taken. The office will then rate departments on compliance, which inform the overall rating of the department or a project undertaken by the county.

  1. Alternative Dispute Resolution

The Office works with the Departments to promote alternative dispute resolution through alternative dispute resolution on matters affecting public administration.

  1. Promotion of Special Rights

Apart from the complimentary duty to secure protection and promotion of human rights and freedoms in public administration, the Office serves to promote compliance of minority and marginalised group rights in the context of public administration.

  1. Promotion of Constitutionalism

The Commission serves to protect the sovereignty of the people of Kenya by ensuring all state organs observe the principles of democracy, constitutional values and respect the supremacy of the Constitution.

  1. Access to Information (ATI)
    The Access to Information Act 2016 gives effect to the right of access to information under Article 35 of the Constitution. The Act came into force on 21st September 2016 and it obligates public entities and certain private bodies to facilitate access to information held by them.
    The Act confers oversight and enforcement functions on the Commission.